Tile Mountain Reviews
Tile Mountain has an overall rating of 4.5 based on 24 reviews. Customer feedback on Tile Mountain is mixed: Tile Mountain reviewers highlight positive aspects like wide selection of tiles, competitive pricing, helpful customer service and fast delivery, which strongly appeal to homeowners and DIY enthusiasts. However, Tile Mountain is often criticized for its issues with damaged tiles, delays in order processing, limited stock on popular items and unclear return policy.
24 reviews
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All Tile Mountain Reviews (24)
Ronnie.goracke
May 24, 2026
"So Many Options"
There were loads to choose from, honestly. I wasn’t totally sure what I wanted at first, but it made it easy to just look around and pick something. Definitely a good spot if you like having plenty of options.
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JamesKemp_79
May 24, 2026
"Accurate Colour and a Pleasantly Easy Match"
I ordered a few tiles because I was slightly worried the colour might look different in person, but they were pretty much spot on compared to the website photos. It made matching them with our kitchen a lot easier than expected. Overall, I’m really pleased with the result, no awkward surprises, just exactly what we needed
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Ralph.taunton
May 17, 2026
"Decent tiles for the price, but check them first"
I ordered some tiles from Tile Mountain and overall they turned out okay, but I’d say it’s worth checking every box before you start laying them. Most of the tiles looked nice once they were down, but a few had small chips along the edges and there were slight colour differences in some of them. We managed to use the chipped ones for cuts, so it wasn’t a disaster, just a bit frustrating. For the price, they’re decent enough, but if you’re doing a really visible area, I’d definitely recommend ordering a few extra and sorting through them first...
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william2001
May 15, 2026
"Got It Installed Without the Stress"
I was in a bit of a rush and didn’t have time to figure everything out on my own, but they helped me get it installed properly. Made the whole process much easier than I expected.
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Nora_pennington87
May 12, 2026
"Smooth Updates Throughout"
I appreciated how the updates were handled, clear, timely, and professional. it was nice not having to chase anyone for information. Everything was communicated well, which made the whole experience feel easy and stress-free.
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ricky_Guignard04
May 05, 2026
"Super quick delivery"
I ordered it on Monday and it was at my door the very next day. The delivery were way faster than I expected, so I’m happy with it.
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hello_euna619
May 01, 2026
"Not gonna lie, a few of…"
Not gonna lie, a few of them arrived damaged, which was a bit frustrating. I did have to chase them up, but they eventually replaced the damaged ones, so it got resolved in the end...
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loretta_Mervyn81
April 29, 2026
"The tiles arrived in good shape with…"
The tiles arrived in good shape with no hassle at all. i was expecting there might be a chip or some delivery issue, but everything came through just fine.
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lyda-Stilwell
March 31, 2026
"I ordered a few tile samples…"
I ordered a few tile samples from Tile Mountain and they arrived fairly quickly. They were packed well, and it definitely helped to see them in the room before deciding what to buy. The whole process was simple enough and there wasn’t really any hassle. I’d probably use them again.
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hilary.Ware
March 30, 2026
"Pretty happy overall"
I had a small issue with my order and it took a little while to hear back from them, but once they replied they got it sorted out quickly and I’m happy with how it all turned out.
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ralph2005
March 07, 2026
"Really easy shopping experience"
I found the tiles I needed really quickly, and checkout was easy too. Overall, it was a smooth experience.
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douglas_Harris74
February 18, 2026
"Box Was Dented, But the Tiles Were Fine"
The box showed up dented, which obviously wasn’t great, but the tiles themselves were okay. I know people might make a big deal out of the packaging, and I get it, but in my case nothing was broken or damaged, so I’m not really complaining.
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william_Mullins89
February 03, 2026
"Fair pricing and no sneaky surprises"
I ordered some bathroom tiles from Tile Mountain and appreciated how clear everything was. The prices were shown upfront, and there weren’t any of those sneaky extra charges that only appear once you’re halfway through checkout, which I always think is a bit unfair when companies do that. The delivery cost was easy to see before paying too. I spent a little while comparing a few options, but overall it felt fair, straightforward, and decent. I’d use them again.
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OROZCO
February 03, 2026
"Everything arrived exactly as ordered"
I ordered a few packs of tiles and trims from Tile Mountain and it all turned up just as I’d chosen online. No wrong colours, nothing missing, and the quantities were spot on, which was a big relief. It was all straightforward, if that makes sense, but that’s exactly what you want with this sort of order. I checked the boxes twice and everything was correct. I’d happily use them again...
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judystephens9212
January 30, 2026
"I ended up needing a few extra tiles…"
I ended up needing a few extra tiles right at the last minute and thought I’d be stuck waiting. I reached out and they basically came back with, “Yep, we’ve got those in stock,” which was such a relief. Picked them up without any hassle and it saved me a huge headache.
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DOWNES
January 20, 2026
"I’ve used Tile Mountain for a few jobs..."
I’ve used Tile Mountain for a few jobs now, and the trade team have been solid to deal with. They get back quickly, don’t make things more complicated than they need to, and helped me sort a small order issue without any fuss.
The prices are decent as well, but the main thing is being able to get hold of someone who actually tries to help. When you’re on site and need things moving along, that makes a real difference.
The prices are decent as well, but the main thing is being able to get hold of someone who actually tries to help. When you’re on site and need things moving along, that makes a real difference.
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janicecampbell2282
January 20, 2026
"Wish I’d Bought These Sooner"
Every box had the same finish, with none of those weird extra-shiny ones mixed in. I’m really happy with how they turned out — my only regret is not getting them sooner.
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georgiapounds6978
January 09, 2026
"Refund was quick, label took a little longer"
I had to return an item the other day, right before I was heading out to run a few errands, and overall it was smooth. The refund came through quickly, which I appreciated. The only thing was the return label took a bit longer than I expected to arrive, but once I got it, everything was fine.
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NicholasWilliams_28
January 08, 2026
"I usually don’t buy into all the polished…"
I usually don’t buy into all the polished company promises about “easy refunds” and “customer-first service,” but this one was surprisingly straightforward. I got my refund quickly and didn’t have to jump through any hoops.
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BALLIN
December 29, 2025
"Wish I'd bought it sooner"
It's a decent value and I don't really have any complaints. If anything, I kind of regret not giving it a try earlier
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